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Terms & Policies

1. Water & Power Requirement

Customers must provide access to water and electricity at their location for mobile detailing services. If water and power are unavailable, customers may:

  • Bring their vehicle to my home for detailing.

  • Use a family member’s or friend’s location, provided they have water and power and have given full permission.

If water and power are unavailable at the scheduled appointment and no alternative is arranged, the service may be rescheduled or canceled, and a fee may apply.

2. Booking & Cancellation Policy

  • Appointments must be scheduled in advance. Walk-ins are not accepted.

  • A minimum 24-hour notice is required for cancellations or reschedules.

  • Cancellations made with less than 24 hours’ notice may result in a cancellation fee of $XX.

  • No-shows will be charged 100% of the service cost and may be refused future bookings.

3. Payment Policy

  • Payment is due in full upon completion of the service.

  • Accepted payment methods: Cash, Credit/Debit, Mobile Payments (e.g., Zelle, Cash App, Venmo, PayPal, etc.)

  • Deposits may be required for certain services or high-demand days.

4. Late Arrival Policy

  • If the customer arrives more than 15 minutes late, the appointment may be rescheduled or canceled, and a fee may apply.

  • If I arrive late due to unforeseen circumstances, I will notify the customer and offer a reschedule if needed.

5. Vehicle Condition & Additional Charges

  • Prices listed are based on a standard level of dirt and grime. Excessive dirt, pet hair, stains, or biohazards (mold, vomit, urine, etc.) may incur additional charges.

  • I reserve the right to decline service if a vehicle is in unsanitary or unsafe condition.

6. Personal Belongings

  • Customers must remove all personal belongings before service.

  • I am not responsible for lost, damaged, or misplaced items left inside the vehicle.

7. Weather Policy

  • In the event of extreme weather conditions (rain, storms, snow, high winds), mobile appointments may need to be rescheduled for safety reasons.

  • I will notify the customer as soon as possible to arrange a new appointment.

8. Satisfaction Guarantee & Refunds

  • I strive to provide top-quality detailing services. If you are not satisfied with the service, please notify me before leaving or within 24 hours so I can address the issue.

  • Refunds are not guaranteed but may be considered on a case-by-case basis.

9. Liability & Damages

  • I take great care in handling all vehicles, but I am not responsible for pre-existing damage (scratches, dents, worn-out interiors, loose parts, etc.).

  • Customers must notify me of any concerns before the service begins.

  • I am not liable for damages caused by aging, weak, or improperly maintained vehicle components.

10. Right to Refuse Service

I reserve the right to refuse service for:

  • Rude or inappropriate behavior.

  • Unsanitary or hazardous vehicle conditions.

  • Failure to comply with these terms and policies.

By booking a service, you acknowledge and agree to these terms. Thank you for your understanding and support!